Find answers to the most common questions about our classes and booking system
General Questions
Gyms Solutions is a comprehensive gym management platform designed for fitness studios and gyms. We provide software tools for class scheduling, member management, attendance tracking, and multi-location operations to help fitness businesses streamline their operations.
Our platform includes:
Class Scheduling: Advanced scheduling with instructor conflict prevention
Member Management: User registration, profiles, and location-based access
Attendance Tracking: Real-time check-in/out and reporting
Multi-Location Support: Manage multiple gym locations from one system
Waitlist Management: Automatic booking when spots become available
Class Booking
To book a class, you need to be a registered user. Once logged in, you can browse available classes from the "Classes" section and click "Book Now" for your desired class. The class will be added to your schedule, and you'll receive a confirmation email.
Classes become available for booking up to 2 months before the scheduled date. We recommend booking early, especially for popular time slots, as classes fill up quickly.
You can cancel a booking by going to your dashboard and selecting "My Bookings." Find the class you wish to cancel and click the "Cancel" button.
When a class is full, you can join the waitlist. If a spot becomes available (due to a cancellation), the first person on the waitlist will automatically be booked into the class and notified by email. You can join waitlists for multiple classes and track your position on your dashboard.
Membership
Yes, you need to be registered in our system to book classes. Your administrator will create an account for you and send you instructions to set your password. Once your account is activated, you'll have access to book classes based on your membership type.
You can update your personal information (email, phone number, etc.) by logging in and navigating to your Profile page. For changes to your membership plan or billing information, please contact our membership team directly.
Technical Support
On the login page, click "Forgot password?" and enter your email address. You'll receive an email with instructions to reset your password. If you don't receive the email, check your spam folder or contact support for assistance.
Try these troubleshooting steps:
Refresh the page
Clear your browser cache and cookies
Try using a different browser
Check your internet connection
If issues persist, please contact our technical support team.
Still Have Questions?
We're here to help! Contact our support team for personalized assistance.